Terms & Conditions - Innes K9 Training

Dogs are living creatures and their behaviours naturally change over time due to factors such as age and changes in their environment. Any guarantee in these Terms and Conditions cannot circumvent these factors.

Definitions

Agreement means the quotation, acceptance and the following terms and conditions.
Work or works means behaviour consultation, training, handouts, written report, behaviour programme, training programme created by InnesK9 Training. It may also describe other services such as administrative, training meetings and other tasks which are necessary in the creation of the programme.
InnesK9training means InnesK9 Training and it can also extend to Michele Innes.
The Client means the individual who requested the work.
Amendments means any alteration to the work.

Entire Agreement

These terms and conditions apply to all sales and services by Michele Innes, InnesK9 Training, to the exclusion of any other terms unless otherwise agreed in writing.
They reserve the right to update these Terms and Conditions at any time by notice and with immediate effect.
These terms and conditions shall prevail over all terms and conditions of your customary practice or any previous course of dealings the client has had with InnesK9 Training.
These terms and conditions apply to all work created by InnesK9 Training. Work services or products are only supplied in strict accordance with these terms and conditions.
These terms and conditions shall be subject to English Law.
The contents contained in the quotation (verbal or written) and these Terms and Conditions form the agreement between InnesK9 Training and the Client relating to the work, no variation on them will be binding to InnesK9 Training unless it is agreed in writing and signed by InnesK9 Training (Michele Innes).
Each clause of this Agreement is independent and operates separately in its own right.
By agreeing to these terms and conditions your statutory rights are not affected.
Should InnesK9 Training decide to waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit InnesK9 Training to waive the same clause on any other occasion.
Any alterations or variations of these terms and conditions shall be inapplicable unless agreed in writing by all parties concerned before commencement of any work.
Ordering services or using work created by InnesK9 Training is automatically agreeing to these terms and conditions.
This contract shall be governed by the laws of England and both parties shall submit to the non-exclusive jurisdiction of the English courts.

Guarantee

InnesK9 Training shall create the agreed work for the use of the client. The client may use the work or works only in its original form and only for its original use for the animal named and described within the work.
Behaviour work cannot be guaranteed with any animal.
InnesK9 Training shall create a behaviour and training programme to the specifications of the problems assessed at the first training session and will make amendments to the training and behaviour programme accordingly.
The training and behaviour programme is specific to the dog(s) that the programme has been designed for and should not be used in part or whole with any third party.
The client shall agree not to sell, destroy, deface, alter or part with work created by InnesK9 Training or permit it to be given or done so by any third party.

General

Work created by InnesK9 Training is charged to the client at the agreed amount.
The full charge of the service is payable at the first main consultation/training session.
Deadlines set in the agreement will not affect InnesK9 Training’s right to be paid.
If work is cancelled with less than 48 hrs notice and cannot be rearranged the client shall reimburse InnesK9 Training for any and all losses arising. In the event that work is cancelled, ownership of the work remains the property of InnesK9 Training and the Client is not authorised to use any part of the work.
Ownership of the work shall not pass to the client until all charges have been paid in full.
All work created by InnesK9 Training for the client is to be used for the sole purpose for which it was created. The client does not have the right to resell work created by InnesK9 Training or repurpose it without written consent from InnesK9 Training.
InnesK9 Training is entitled to assign any or all of its rights and obligations included in this agreement to third parties.
InnesK9 Training will not be responsible for the creation of work which in any way contravene any existing Legislation and in particular the Trade Description Act 1968 and the Consumer Credit Act 1974.
InnesK9 Training reserves the right to refuse to provide service or create work at its own discretion.
InnesK9 Training cannot always guarantee to start work immediately.
If no timescale has been agreed for a service InnesK9 Training will not be responsible for any losses to the client if the deadline is not met.
Once the work meets the terms of the quotation with its specifications any modifications to the work will be considered an amendment to the contract and charged accordingly.
Amendments to programmes and training/classes may incur an additional charge beyond that of the original invoice.
All amendments must be agreed by both InnesK9 Training and the client.
Amendments may exceed original deadlines agreed by InnesK9 Training and the client.
Behaviour and training programmes are completed within the agreed timescale– this is confirmed at time of booking.

Bookings

InnesK9 Training will send you a receipt when payment is made in full or first payment is received.
If you need to cancel this training session, then unless InnesK9 Training are notified within two weeks, no refund is given.
Whilst every care is taken to ensure the safety of both you and your dog whilst attending any session please note that no responsibility can be accepted by InnesK9 Training for any injury to yourself or your dog, or any sickness or disease contracted whilst with Innes K9 Training.
Owners will not be permitted to use any piece of training equipment in any way but specifically stated by InnesK9 Training.

Payment

The client shall pay InnesK9 Training the full price of the service at the first consultation/training session.
InnesK9 Training expects payment in full by electronic bank transfer or cash.
All quotes and tenders are valid for a period of 28 days.
Interest will be charged per day on all payments received outside of payment terms at the rate of 10% above the Bank of England Base Rate as applicable on the previous 31 December or 30 June whichever is the most recent.
Whilst outstanding payment is due InnesK9 Training reserves the right to withhold the designs services or goods.
Any payment returned by the bank or card company will incur £25 admin charge as well as any charges made by the bank
In case collection proves necessary, the client agrees to pay all fees (including all legal fees and court costs) incurred by that process. If for any reason whatsoever InnesK9 Training are unable to provide an agreed product or service in accordance with these terms and conditions our liability shall be limited in its entirety to a proportional refund of any fees paid by you for the service or product.
All administrative fees to third parties and the time taken to organise will be charged to the client irrespective of any quoted amount set out in the quotation with its specifications.

Cancellation & Termination

InnesK9 Training may, by written notice, terminate any agreement at its discretion:

If the client fails to pay a bill which has become overdue.
If the client breaches any of the terms of the agreement.
If InnesK9 Training discovers that the client’s use of work produced is unethical, misleading or morally corrupt.
If the client’s use is in any way harmful to InnesK9 Training or its reputation.
The client may cancel the agreement at anytime but may be invoiced up to the full amount quoted based on the degree to which the work has been completed and on the extent to which time has been allocated to the project that cannot be effectively used to generate revenue that would be otherwise lost.
A service will be deemed as cancelled if there is more than 30 days from the first training or consultation.
No refunds will be issued.

Communication

InnesK9 Training’s preferred method of communication is by email. However, documents can be sent by traditional post, if no email address is available, this will incur a postal fee to send through reports to the client at the current postal rate and packaging.
InnesK9 Training shall not be held responsible for spelling mistakes or typing errors to any documents. Signatures are not required to start a contract; verbal communication, email,text or other exchanges are legally binding.

Copyright

All material, both text and images included in documents are the property of InnesK9 Training.

Specialist Dog Trainers Liability

Handlers and/or owners remain responsible for their dogs at all times and are advised to ensure they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third partyAdvice
InnesK9 Training shall have no liability under any circumstance whatsoever to the client for financial loss or loss of profit.
InnesK9 Training will not be held responsible under any circumstances whatsoever to the Client for a lack of time, effort and circumstances from the work.
In no event will InnesK9 Training be liable to the client or any third party for damages or losses.
InnesK9 Training will not be liable for any loss, injury or liability to the client.

Advice

The information and any treatment suggested consists of InnesK9 Training’s personal views and are based on the information given to InnesK9 Training by the client or person responsible for the animal(s) and or InnesK9 Training’s own conclusions resulting from personally gained evidence of the animal and the related behavioural problem.
Treatment plans, for the most part, will not be successful overnight. This requires a good deal of patience. InnesK9 Training cannot guarantee that this will work, as each animal is an individual case, nor is it possible to foresee if another problem may arise as a result of the training. All programmes are specific to a certain animal and should not be tried on any other pet, only the animal whose name appears on the information.
InnesK9 Training encourages clients to contact their veterinary surgeon prior to putting the actions into effect, if they are at all concerned. By booking one of InnesK9 Training’s services, you are agreeing to these Terms and Conditions.
InnesK9 Training reserves the right to cancel or change an appointment at any time by notice with immediate effect, without cause. By booking you will agree to keep the date and time of the consultations. If changes to the date and/or time need to be altered by you, then 48 hours notice will need to be given, otherwise a charge of £20 will be incurred on top of the existing consultation fee.